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Avenue B
General
General
General
How do I add items to my wishlist?
Help! I'm having problems at checkout!
What if you don't carry the product I'm looking for?
How do I know if a product is in stock?
How do I find the product I'm looking for?
My Account
Can I change my account email address or password?
What if I forgot my password?
How can I create an account on shopavenueb.com?
Shipping
Can I ship my order to multiple addresses?
Do any items have shipping restrictions (hazardous materials, etc.)?
Do you offer free shipping?
Do you ship to APO/FPO addresses?
Do you ship to PO Boxes? What about APO/FPO/DPO Military Addresses?
How does order tracking work?
See all 9 articles
Billing, Cancellations, & Adjustments
Can I change or cancel my order?
Do you charge sales tax?
Does Avenue B offer gift cards?
How do promotions and coupons work?
How/when will you charge my order?
What happens if my order gets partially cancelled?
See all 8 articles
Returns
An item in my order was damaged in transit! What should I do?
An item is missing from my package! Where is it?
Can I exchange a product?
How do returns affect my loyalty point balance?
My order shows it was delivered, but I can't locate it. What do I do?
What is your return policy?
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