If your tracking information is confirming delivery and you are unable to locate it, we recommend:
- Checking with your neighbors or family members to confirm the package was not left with them
- Looking at surrounding areas to confirm if the package was left around the premises
- Contacting the carrier as sometimes instances with a mis-scan may occur
If you are still unable to locate the package, please feel free to reach out to us at support@shopavenueb.com for assistance.